Service

Do you have any additional questions about an item you’d like to purchase? Then you’ve come to the right place! You’re not sure why your order hasn’t arrived or how to return something. Or do you have concerns about the order as a whole? We’ve compiled a list of the most frequently asked questions to assist you in finding what you’re looking for as quickly as possible.

In our FAQs, you’ll find answers to frequently asked questions.

If you can’t find an answer to your question in our FAQs, please contact our support team directly using the contact form.

Onlineshop Contact Information

H&S Bike-Discount GmbH – Onlineshop – Konrad-Zuse-Straße 20 53501 Grafschaft Germany H&S Bike-Discount GmbH – Onlineshop – Konrad-Zuse-Straße 20 53501 Grafschaft Germany

There will be no sales on the premises. Support is only available online and over the phone.

9 a.m. to 1 p.m. on Saturday Hours of operation: Monday through Friday, 8 a.m. to 6 p.m.

Customer Service: +49 (0) 2641 – 89 00 0, [email protected]

Phone: +49 (0) 2641 – 37 90 690 for bike returns

Megastore’s Contact Information

Bike-Discount Megastore – Store – Auf dem Kirchbüchel 6 53127 Bonn Germany Bike-Discount Megastore – Store – Auf dem Kirchbüchel 6 53127 Bonn Germany

www.megastore.bike is a website that sells bicycles.

10 a.m. to 6 p.m. on Saturday Hours of Operation: Monday through Friday, 10 a.m. to 7 p.m.

[email protected] Fax: +49 (0) 228 – 62 04 824 Customer Service: Phone: +49 (0) 228 – 97 84 80 E-mail: [email protected]

Make contact with

Our customer service and support team is here to help you:

  • Order Management, Components, and Clothing
  • Bicycles are very popular.
  • Make a claim and send it back

Alternatively, you can use the following form to contact us:

  • Use this form to contact us.

Onlineshop Contact Information

Distribution of business hours:

Monday through Friday, 8 a.m. to 6 p.m. 9 a.m. to 1 p.m. on Saturday

Components and Clothing for Hotlines:

[email protected] +49 (0)2225 – 88 88-0

Bikes with a Hotline:

[email protected] +49 (0)2225 – 98 90 590

Fax: +44 (0) (0) (0) (0)

+49 (0) (0) 2225 – 88 88-199

Megastore’s Contact Information

Hours of Operation:

Visit the following website:

Megastore.bike (http://www.megastore.bike) is a website that sells bicycles.

Clothing and Components:

Bike and frame sales department:

Service/Garage:

Fax: +44 (0) (0) (0) (0)

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