COVID-19 Frequently Asked Questions

As a result, the updating of the Sendungsverfolgung can take up to two working days, delaying the setup by several days. The current shipping time is 2-5 business days. What are the current delivery times? DHL and DPD, our shipping service providers, continue to push their capacity limits. Sperrg├╝ter are currently taking about 5 days longer than usual.

We must adhere to this time- and labor-intensive quality standard in order to deliver an error-free product to our customers. All of our customers’ bicycles are completely assembled, set up, tested, and then packaged for shipment by our mechanics. Please note that in the case of Vorauskasse, Financing, and Leasing, this period begins only after receipt of funds or approval by the creditor or lessee. The current overall delivery time is between 5 and 12 days, due to the significantly increased order volume and the regulatory requirements for workplace safety imposed by the COVID-19 Pandemie. * * * * * *

However, the colleagues are currently dealing with a large amount of revenue. Yes, our customer service is still available. As a result, we kindly ask for your patience if the response to your email takes longer than you are accustomed to. Is the customer service still available? We are still available by phone, but this may result in longer wait times in the queue.

If your return shipment arrives after the 14-day return period has expired, you do not need to be concerned. It’s not so much when the merchandise arrives at our facility as it is when you send it to us. Is the refunding process also affected? Due to the longer delivery times, it is possible that there will be delays in returns.

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